With the increase of virtual communication, email engagement has become an essential part of businesses. Stakeholders, clients and co-workers highly value quick and meaningful responses. However, replying immediately to emails and providing solutions to different situations are time-consuming tasks. A virtual assistant (VA) can team up remotely with you to take care of your email demands. From creating filters, organizing your inbox email, using templates, and sending bulk emails to customers, VAs are ready to assist you in this process.

We are learning for our clients all the time. Here’s a quick and simple checklist to get started with a virtual assistant.

CREATE FILTERS AND RULES. Virtual Assistants (VA) can assist organizing email. Depending on your particular needs and business criteria (e.g., classifying emails by the names of the companies, clients, activities, etc), VAs focus on making sure that everything follows a systemic order. They can create folders and manage labels, organize your archives and move emails to folders, and get rid of unnecessary emails, promotions, spam, and more.

USE TEMPLATES AND RULES FOR CUSTOMER SERVICE. Businesses are always looking for ways to save time. VAs work together with their clients to create meaningful email templates to address different situations. The use cases for templates can vary: responding to support tickets and inquiries, sending messages to the right departments or designated points of contact, refining existing draft templates, and providing useful answers and feedback in a timely fashion.

EXECUTING ON NON-ESSENTIAL EMAILS. There are emails that generally are not time-sensitive, but which are equally important for business growth. Virtual assistants can assist by prioritizing important emails, making sure emails are properly addressed on followup, inducing specific CC and BCC individuals, and reporting periodically on the emails sent and learning how to handle new situations and decisions.