For over ten years, we've fine-tuned a rigorous Virtual Assistant Recruitment process which we share in detail on our 'How we hire' page. Our Virtual Assistants are carefully vetted from our existing talent pool or VA connections in Colombia.

These candidates are only shortlisted to you once they've successfully completed technical and personality assessments and passed the [Panel Interview Stage](#) with our HR Manager, Operations Manager, and Subject Matter Expert. We'll then facilitate an interview between you and your selected candidate(s), which usually takes about 30 minutes.

For over ten years, we've fine-tuned a rigorous Virtual Assistant Recruitment process which we share in detail on our 'How we hire' page. Our Virtual Assistants are carefully vetted from our existing talent pool or VA connections in Colombia.

These candidates are only shortlisted to you once they've successfully completed technical and personality assessments and passed the Panel Interview Stage with our HR Manager, Operations Manager, and Subject Matter Expert. We'll then facilitate an interview between you and your selected candidate(s), which usually takes about 30 minutes.

Once you're happy with your chosen candidate, we'll take care of the VA Orientation and set up your Virtual Assistant with all the work perks to keep them motivated and dedicated to you long-term. This includes health insurance benefits, rewards & bonuses, regular team building activities, upskilling workshops, mentorship, and more.

You can outsource almost anything to a Virtual Assistant as long as you're clear with what, when, and how you want things done (we can help you with that!). Our Virtual Assistants can handle tasks in areas such as Admin, Customer Support, Social Media, and more. Our clients usually hire a Virtual Assistant experienced in multiple areas to maximize their productivity.

Our job is to find and vet Virtual Assistants that already have the experience and skills your business requires so they can hit the ground running.

We also have a Virtual Assistant central where hundreds of our Virtual Assistants share best practices, tips, and tricks.

Additionally, we provide a Client Resources Hub with recommendations, master guides, best practices, and how-to's for popular tools such as Slack, HubSpot, Canva, Asana, Trello, ActiveCampaign, ClickUp, YouTube, LinkedIn, Instagram, etc.

You will need to train your chosen Virtual Assistant on any of your business-specific software and processes.

During your FREE Discovery Call, we'll need you to be clear on the work hours and timezone in which you expect your Virtual Assistant to be online. These will be the expected work hours, and we will only put forward a Virtual Assistant that can meet your expectations.

In the first 3 months with your Virtual Assistant, our Virtual Operations Manager (VOM) will be overseeing the relationship between you and your Virtual Assistant to provide you with on-going support.

After your initial 3 months, our Operations Manager and Customer Support Team are available to assist with any matters you may have.

The price varies depending on whether you choose our Virtual Assistant Services or OrangeUP Launchpad™ solution, and if you decide to hire them on a part-time or full-time basis.

All of these things are discussed in your FREE Discovery Call with our Outsourcing Specialist in order to give you a quote.

If you would like to change your Virtual Assistant for any reason, please notify us immediately so we can help you find a replacement as quickly as possible. Your replacement options include:

• Work with your existing Virtual Assistant until we can find you a replacement.
• Stop work with your Virtual Assistant immediately and wait for your replacement (we will pause your payment and make sure you are only charged from the day the new Virtual Assistant starts work).
• Stop work with your Virtual Assistant immediately and work with one of our temporary covers to complete the task while you wait for your replacement.

24 hours after the completion of your Discovery Call with our Outsourcing Specialist, we'll take you through a Strategy Map with the proposed VA Recruitment Strategy. As soon as you have approved everything and you're all set up as a client, it'll take 1-3 weeks to recruit a Virtual Assistant (recruitment time will depend on the role; please indicate to us if you require someone urgently).

You can't expect a Virtual Assistant to be thrown into your business and understand how to work with you. Your systems, processes, and online platforms must be clear and set up effectively. However, if you need help in this area, our team can help you systemize and scale up your business with our OrangeUP Launchpad™ solution before we recruit your Virtual Assistant.

Client onboarding, managing follow-ups and proposals, processing online orders, and social media workflows are the most common business processes we help our clients with. Our OrangeUP Launchpad™ solution is designed to simplify and automate as many of these business processes as possible through implementing automation, integrating tools, and turning your systems and processes into documented SOPs. This allows you to outsource these business processes to a Virtual Assistant.

If you're working all hours of the day and wasting time on tasks and processes you hate, it's time to take action today. It's time to scale your business with better business processes and outsource to a reliable Virtual Assistant so that you can focus on growing your business.

Our OrangeUP Launchpad™ solution can help you automate your business processes, integrate your digital tools, and document your SOPs. We'll even train a Virtual Assistant on all your new business systems and processes so that they can take over tasks such as social media, admin, customer support, and more.

The pros:

• Dedication and motivation - Colombian workers are known for their positive attitude, high dedication and motivation levels, strong work ethic, and willingness to go the extra mile to ensure satisfaction across every task they complete. They welcome positive and negative feedback and implement changes to ensure they continue growing within their role and your company.
• Cost-effectiveness - When outsourcing to Colombia, you'll pay your full-time or part-time VA a wage much less than hiring a local employee. This gives your business access to high-quality services at an affordable rate. In addition, you'll be providing your VA with a comfortable income for someone living in Colombia.
• Highly skilled workforce - The Colombian workforce is known for being highly skilled. Outsourcing to Colombia allows companies to access top-notch talent without building large teams of full-time employees.
• English proficiency - English is widely spoken in many parts of the country. It helps our clients communicate seamlessly with their Colombian staff, avoid cultural misunderstandings, improve collaboration, and reduce overall project timelines.
• Time zone alignment - Colombia is in a similar time zone to the United States, which benefits both the client and the Virtual Assistant. This allows for better communication and collaboration during regular business hours.

The cons:

• Tax and legal environment - Due to differing local laws concerning corporate tax, we do not offer VAs specializing in accounting and finance. We only have basic bookkeeping VAs to assist you in processing invoices, cash flow management and tracking, data entry, and managing payroll.
• Data security risks - Although digital security tools protect data exchanged between offshoring nations, sensitive information remains susceptible to attack. If you require assistance from our Operations Team in suggesting the best online tools, platforms, and remote work options to reduce your data security risk, we are always available to assess your business and make personalized suggestions. We've been able to do this for hundreds of businesses over the years we've been in operation. Exercising caution when planning large amounts of confidential information abroad is paramount to ensure the utmost safety and integrity.