Grow with Sales and Customer Service Support
By Mary Mateus // Virtual Hero
Business growth can be affected by your sales strategies and the ability to attract and retain new customers. While dealing with customers looks like a daunting process, it doesn’t have to be that way; you just need the right professionals on your side to make sure that your sales efforts are properly targeted toward achieving your goals.
Based on your business structure and needs, hiring a virtual assistant for sales and customer reps can be a great opportunity to engage with
Hiring a virtual assistant for sales and customer reps can be a great opportunity to engage with your potential customers.
your potential customers and promote your products and services.
OrangeUP virtual assistants are experts helping businesses with their sales and company development goals to get more clients. Here is a list of activities that correlate to sales and customer service and the processes followed by our virtual assistants to the development of these activities.
Insights
To accomplish sales tasks, our virtual assistants make sure there is a system in place to attract new clients.
We are learning for our clients all the time. Here’s a quick and simple checklist to get started with a virtual assistant.
SALES MANAGEMENT
Any successful organization knows the importance of developing a strong sales plan. If you want to scale your business and improve your sales pipeline, you need to be aware of the importance of catalyzing communication with potential clients. To accomplish sales tasks, our virtual assistants make sure there is a system in place to attract new clients by following these processes: 1) discuss with the client the business sales processes, 2) collect and organize databases with the information of potential clients, 3) get in touch with potential customers via cellphone, email, and social media networks, 4) answer information about the products/ services, pricing, and promotions the company offers, 5) take orders, determine charges, and oversee billing or payments, 6) negotiate prices and close sales with customers, 7) analyze metrics regarding the impact of promotions and sales strategies, and 8) report sales performance and benchmarks for your company on a weekly/monthly basis.
CUSTOMER SERVICE MANAGEMENT
Do you need help managing your clients? Is your company using the right strategies to approach clients? OrangeUP customer service assistants are professionals interacting with people. Depending on your particular needs and business criteria, virtual assistants use different channels of communication (e.g., phone calls, email, live chat, etc.) making sure that everything follows a systemic order and creating a positive relationship with clients. They can 1) listen and respond to customers’ needs and concerns, 2) provide information about products and services 3) handle returns and generate new invoices, 4) research answers or solutions as needed, 5) report unique cases to managers and others who can help, and 6) communicate again with clients making sure that their inquiries are solved.
By putting excellent customer service at your fingertips, OrangeUP virtual assistant services are designed to better manage your businesses’ relationships with clients, sales, and increase your ROI (return on investment). If you really want to see a big shift in your company then explore the possibility of starting delegating sales tasks to a VA.
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